Ai HR Solutions inc is seeking for Order Desk Clerk immediately.

Primary Responsibilities:

• Processing orders via ERP software
• Responding to customer inquiries, over the phone and email
• Ensure orders are entered, processed, invoiced and shipped accurately and on time
• Entering billing information to prepare invoicing, making adjustments as required
• Processing daily payments
• Entering and issuing purchase orders
• Ability to track and manage purchase orders
• Assisting in the set-up of new accounts
• Familiarization of yourself with our complete product line

CAREER OPPORTUNITY: Order Desk & Customer Service Specialist

An incredible opportunity to bring your knowledge and experience to a growing and dynamic company. Your key mandate is to provide superior customer service to their clients while receiving and processing orders. You will be accountable for dealing with inquiries, processing transactions and managing customer complaints in a timely manner.

Reporting to:

Role Specific Accountabilities include, but are not limited to the following:

· Assist customers with orders in a friendly, courteous manner.

· Verify accuracy of pricing, order minimums, and delivery dates.

· Maintain knowledge of customer needs and update customer profiles.

· Provide product information and up-sell any related products.

· Process payments following company payment policies.

· Research and resolve customer problems, acting as the customer liaison between other departments when necessary.

· Maintain detailed knowledge of our products.

· Perform administrative duties as required.